Personal data control
Any personal data collected by or provided to van-man.co is under the control of Van Man.
What type of information is collected and in what way is it used?
We will gather information about individuals only when it is provided knowingly and freely, for instance, at the time of ordering or registration.
Whenever you place an order, we gather personal information in order to fulfil and process your order(s). In addition, we may perform a set of security checks in order to protect you against potential fraudulent transactions.
Additionally, we will gather information about your marketing preferences so that we can improve our services. We may get in touch with you with information and offers for our services and goods, as well as enabling third parties that have been selected with great care to contact you with information and offers for their services and goods. We will also use the data collected to analyse and improve upon our services and products.
Will van-man.co end up sharing the data received?
On some occasions we work with third parties to perform specific activities on our behalf. Some examples for that may be the fulfilment of orders, as well as carrying out installations, surveys, package delivery, e-mail and postal mail sending, removing any repetitive data from our customer lists, data analysis, marketing assistance provision, and credit card payment processing, as well as customer service provision. Said third parties will only have access to the personal data necessary for performing their functions, and they will not utilize it in any other fashion.
To protect you against potential fraudulent transactions and activities we may have to pass your personal data to specialised external agencies that will check the data.
However, we will never share or sell any of your personal data as an individual user of this website, unless you specifically agree to it that we do so.
Cookies are essentially alphanumeric identifiers which we transfer to your hard drive through the web browser you use, enabling our system to recognize the browser you use and helping us track our website’s visitors so that we can more accurately understand what parts of the website serve you best. Our cookies let us provide you with such features as your visit’s source.
It won’t be possible to make a purchase through van-man.co unless you accept our cookies, so it is highly recommended that you turn them on.
We may occasionally establish relationships with third party companies which will grant you access to the said companies’ websites from our website directly.
We will also try to supply links to reputable, high quality websites that we think will be relevant and of interest to you. Do note, however, that we do not have control over third party websites such as these and we don’t contribute to their content.
How does van-man.co work to protect customer data?
When you access the information in your account or make orders, our secure server is utilized. The SSL (Secure Server Software) will encrypt all the input data before it ends up being sent to us.
What are the choices I have?
You are not obliged to provide van-man.co with any of the requested data, however your browser needs to be configured to accept cookies, so that you can place an order with us.
You are free to adjust your preferences whenever you please by getting in touch us.
How can I lodge a complaint with Van Man?
We undertake actions for handling complaints competently and fairly. You will be kept informed by either e-mail or phone at every stage and we will strive to resolve any complaint fully within the span of 64 hours. In case you are still unhappy with the manner your complaints are handled in, then you should contact us for more assistance.
Changes in policy
Give us your feedback
We welcome any comments and questions you may have about your privacy.
In case you have any further questions feel free to contact us on 020 8746 4399 or by e-mail.